Shipping & Delivery

Delivery to Letterboxes

Registered Letter Green Stamp Fold (See price list below)

All small and light objects, enjoy a delivery in a padded envelope.
(Any order placed before 5pm on a working day (except Monday) is posted the same day**)

Colissimo Suivi (See price list below)

Enjoy a fast delivery via Colissimo Suivi delivered to your mailbox.
(All orders placed before 5pm on a working day (excluding Monday) are dispatched the same day**)

Packages delivered against signature

Colissimo Suivi (See price list below)

Enjoy a fast delivery via Colissimo Suivi against signature..
(All orders placed before 5pm on a working day (excluding Monday) are dispatched the same day**)

ChronoPost 18h (See price list below)

Need an Express delivery? Take advantage of an ultra-fast delivery via ChronoPost in 18 hours against signature.
(All orders placed before 5pm on a working day (excluding Monday) are dispatched the same day***)

La Boite aux Trésors shop in Obernai

Come and collect your order directly from the La Boite aux Trésors shop in Obernai 1 hour after payment from Tuesday to Saturday from 10.15 am to 5.45 pm without interruption !
Choice of collection day available on the website.

Click and Collect

A valid ID will be requested on behalf of the order.

Mondial Relay (See price list below)

Sending a parcel has never been easier !
With almost 12,500 Points Relais® in France, we offer you a simple solution to collect your parcels wherever you want !
(All orders placed before 5pm on a working day (excluding Monday) are dispatched the same day**)

Shop2Shop by ChronoPost (See price list below)

Sending a parcel has never been easier !
With nearly 16,000 Points Relais in France, we offer you a simple solution to collect your parcels wherever you want !
(All orders placed before 5pm on a working day (excluding Monday) are dispatched the same day**)

Mondial Relay (See price list below)

Sending a parcel has never been easier in Belgium, Portugal, Austria, Italy or Spain !
With almost 7550 Points Relais® in Europe, we offer you a simple solution to collect your parcels wherever you want !
(Any order placed before 5pm on a working day (excluding Monday) is dispatched on the same day**)

Colissimo Europe (See price list below)

(Orders placed before 5pm on a working day (excluding Mondays) will be dispatched the day after the order is placed**)

Mondial Relay Europe (See price list below)

Enjoy fast delivery to your home with Mondial Relay.
(Any order placed before 5pm on a working day (excluding Monday) is dispatched on the same day**)

Delivengo Package/Follow-up letter (See price list below)

Small items from -2 kg, enjoy a fast delivery to your home.
(All orders placed before 5pm on a working day (excluding Monday) are dispatched the same day**)

ChronoPost Classic Europe (See price list below)

With a fast delivery time, ChronoPost Classic Europe supports the successful delivery of your order and contributes to your satisfaction.
(All orders placed before 5pm on a working day (excluding Monday) are dispatched the same day**)

Colissimo Suivi World (See price list below)

Enjoy a delivery via Colissimo Suivi against signature.
(Any order placed before 5pm on a working day (except Monday) is dispatched the next day**)

Colissimo Overseas Economy (See price list below)

Slower delivery via Colissimo Outre-Mer economy delivery against signature.
(Any order placed before 5pm on a working day (except Monday) is dispatched the day after the order is placed**)

Colissimo Overseas (See price list below)

Benefit from faster delivery via Colissimo Outre-Mer delivered against signature.
(Any order placed before 5pm on a working day (except Monday) is dispatched the day after the order is placed**)

In case of absence or impossibility of delivery of your parcel by the carrier (no guard,...), you will receive an email of suffering or informing of the provision in a relay or your factor deposits a notice of passage mentioning the date and the address of the post office where you will be able to withdraw your parcel on presentation of an identity document.

From the date mentioned on the delivery notice, you have 15 days to collect your package. After this period, the parcel will be sent back to Déco-Alsace-Obernai by the carrier. You will then be informed by e-mail. 

After this legal deadline, your package is no longer available and is automatically returned to the sender.

In order to re-ship your package, you will have to pay the shipping costs.

We invite you to contact us via Live Chat or the contact page to send you a credit card payment link to pay for the return shipping.

After a period of 2 months (60 days) without a response after the return of the package, a flat rate of 10 € TTC will be applied for the management and search of the package.

If the Customer has entered an incorrect address when ordering, the carrier will be unable to make the delivery and the parcel will be re-sent by the carrier to Déco-Alsace-Obernai. You will then be informed by e-mail. A flat rate of 10 € including VAT to cover the costs will have to be paid before the new delivery by contacting the Customer Service.

Delivery problems with another carrier

In the event of a delay in delivery, at least 7 days after leaving our warehouses, you must let us know by email with the order number, so that our services can request an investigation from the carrier in charge of the delivery.

An investigation can take up to 8 days from the date of the start of the investigation. If the product is found during this period, it will be redirected immediately to the home address or the indicated relay point (in most cases). If, on the other hand, the product is not found at the end of the 8-day investigation period, the carrier will consider the package as lost.

After this period, Déco-Alsace-Obernai will send you back the goods ordered in the same condition, or reimbursement if one of the references is out of stock in the shop.

Déco-Alsace-Obernai declines all responsibility for non-receipt (Spam, full box etc...) or poor configuration of your email box, as well as the extension of delivery times due to the carrier, particularly in the event of loss of products or strike, non-payment of duties and taxes on exported products, and therefore no reimbursement or compensation can be paid.

For all relay point deliveries, no dispute relating to the delivery itself is possible if the parcel appears to have been delivered or proof of signature in support of the carrier, the computer system (flashing) of the carrier being authentic.

Do you have a question and want to contact the carrier by phone ?

Please call for:

• Mondial Relay at 09 69 32 23 32 (single toll-free number)
• ChronoPost Shop2Shop at 0809 801 525 (unique number)
• Hermes (Germany) on 0049 (0)1 806 311 211 (single toll-free number)

Delivery problems with the Post Office

In the event of a delay in delivery, at least 7 days after leaving our warehouses, you must let us know by email with the order number, so that our services can request an investigation from the Post Office or any other carrier in charge of delivery.

An investigation can take up to 90 days from the date of the start of the investigation. If during this period the product is found, it will be immediately re-routed to your home (in most cases). If, on the other hand, the product is not found at the end of the 90-day investigation period, the Post Office considers the parcel to be lost.

After this period, Déco-Alsace-Obernai will refund the amount of the products concerned.

Déco-Alsace-Obernai declines all responsibility for the non-receipt of follow-up or availability emails (Spam, full box, etc.) or a bad configuration of your email box, as well as the extension of delivery times due to the carrier, in particular in the event of non-payment of duties and taxes on exported products, and therefore no reimbursement or indemnity can be paid.

For a delivery in Lettre Suivie and/or Colissimo Suivi Without Signature in Mailbox, no dispute relating to the delivery in itself (strike, theft in mailboxes...) is possible if the parcel appears as having been delivered, the computer system (flashing) of the Post office being evidence.

You have a question and wish to contact the carrier by phone ?

Please call for:

• La Poste at 3631 (single toll-free number)